After this post, I recommend

After this post, I recommend to all my friends NOT to buy anything from HP, and still they do they say that "hp" is the best printer company when I show them this post - nobody believes me.

Take it to court with them man sue them !

So it's been a while since my

So it's been a while since my last post on the subject for a reason. We finally got HP to fix the laptop, but only after we proved to them we had a 3 year warranty on it. So they repaired it with the same crap just different revision. Since we got it back we now have had a bout of beeping when you try to power it (which went away on it's own), and a really annoying feedback when using the mic on ventrilo or other. We've tried to get HP to let us just send it back and they are not being responsive. So WE are going through another fight to get it fixed again! They are putting us off to try and make it out of the warranty period.

So we talked to a lead Case

So we talked to a lead Case manager who could do nothing for us even though he understood our position. At least he was sympathetic and seemed genuinely interested. However he suggested that before we go to court over the matter we contact Mr. Mark Hurd at HP. SO, now we will be composing a letter to him over the next 2 days. I plan on being as PC as possible, and use the compliment sandwich and everything, but I'm still going to bust his balls about the lie's, the deceitful behavior, and the unwillingness to admit fault and own up to the responsibility of the situation. I'm also going to hold in reserve the 21 page letter written by HPlies.com that shows collected data on these failures. At this point I've had it with HP and would rather get a refund and walk away from HP. I've been told that I could expect to get back 75% plus fees if we go to small claims court, that's not good enough, they must pay.

Keep us posted Werewolf486.

Keep us posted Werewolf486.

Woody just so you know HP has

Woody just so you know HP has condemned the gpu as bad so the ball is in their court! We are fighting them and will continue to until we come out of small claims court with a victory and hopefully we can push it farther, but we need people to file with the BBB, FTC, and the Attorney Generals Office about this issue. The EU (European Union) has a law that you can go after the retailer up to 6 years after the purchase of a defective product, yet HP ignores this constantly thus breaking laws!

Check out the links!

http://h30434.www3.hp.com/t5/Display-and-video/DV9700-HP-s-a-joke/td-p/283551

http://www.nvidiadefect.com/post4945.html#p4945

http://www.nvidiadefect.com/hp-direct-f40.html

http://www.pcauthority.com.au/News/122428,nvidia-faces-lawsuit-over-defective-chips.aspx

http://www.bit-tech.net/news/2008/07/07/nvidia-warns-of-high-failure-rates/1

http://www.theinquirer.net/inquirer/news/1028703/nvidia-g84-g86-bad

http://news.cnet.com/8301-13924_3-10000910-64.html

http://www.rodneyreynolds.com/forum/posts/2010/06/20/advice-issue

Werewolf have you abandoned

Werewolf have you abandoned this thread or do you still need help with this?

i gotta tell you guys, im

i gotta tell you guys, im using a Dell for more then 7 years now, allday! and its great, never has somthing borken down (except for the fan that went way over the 50,000hours promissed) and its still working great!

yea this is my second time

yea this is my second time fixing my teachers dell laptop, the screen only showed white, battery charger stopped charging, hard drive failed to do anything, and shes only had for a year. i still have hp computer from 1998, hp laptop form 2004, hp computer from 2007, and hp laptop from 2009, no problems what so ever

Everyone I know who has had a

Everyone I know who has had a Dell has had problems with it. The most common problems are with the batteries, which are cheap and seem to fail after 12 months or so, but I've also seen motherboard failure (again power related) just outside the 12 month warranty and various other issues. In addition to the hardware faults I've witnessed I don't think the build quality is very good either.

Conversely, my experience with HP laptops has generally been very good. The keyboards are robust and tactile and the screens are high quality and give a sharp bright image. The only fault I've witnessed with a HP laptop is broken hinges once where the metal was fatigued and snapped, but that's a fault that can affect any laptop over time so I don't consider it to be a significant issue.

Dell is better than HP in my

Dell is better than HP in my opinion.

I disagree, I think HP

I disagree, I think HP laptops are generally very good. My DV8000 is still going strong. Dell is the name to avoid.

I disagree, I think HP

I disagree, I think HP laptops are generally very good. My DV8000 is still going strong. Dell is the name to avoid.

One word, HP sucks. Never buy

One word, HP sucks. Never buy anything from them .. my friend had problems with his HP as well, after 6 months he had problems with hard drive he had to pay $150 to fix it, then a problem with power etc.. if you are going to buy a laptop I would go with Asus and Getaway, Acer are also good. Haven't tried Dell laptops yet but looking at my desktop from dell I really don't like them and won't buy anything from them anymore.

http://www.nvidiadefect.com/

http://www.nvidiadefect.com/

You need to check this out!

I'm waiting for the author to

I'm waiting for the author to respond to my original answer Rodney. A couple of tangential comments in the mean time don't hurt...

Yeah I know.. it's always the

Yeah I know.. it's always the way. It pisses me off too.

wow that's expensive...my

wow that's expensive...my point is that the damage these companies cause we have to pay for even though they should be paying it themselves.

I think the environmental

I think the environmental damage caused by the Deepwater Horizon spill is a little more important than higher fuel prices dude...

Also, think yourself lucky you don't live here. Gas is around $3 a gallon (national average) there right? Here it's about £1.20 per litre. A US gallon is roughly 3.8 litres, so our price per US gallon is £4.56 ($6.76) - More than double what you pay.

this is like BP (weird HP BP

this is like BP (weird HP BP hmmm...) BP created the oil disaster, but us American taxpayers have to pay an extra 30 cents on gas now to pay for this disaster. why? they should be paying not us!

the same thing happened to my

the same thing happened to my 8400gs on my hp desktop. i wasnt getting errors, just that when i turn it onthere are artifacts everyhwere even on the boot screen. So i called them up and they wanted $250 to fix it. and its a $20 graphics card( this was last summer by the way) so i just told them no, and we bought a new one for $20 and it worked perfectly. and then 2 months ago my friend got ylod on his ps3 so we took it apart and reflowed it. so i said hey why not try reflowing the graphics card, i did that and it worked perfectly again. and to tell you on thing, they should fix it for free if u have that warranty, i rememer when i first got it 3 years ago, it came with a normal 1year warranty and they said if something is wrong they will fix it for free

I'm not familiar with that

I'm not familiar with that error code, what's generating it? If you post more info regarding the problem I'll offer troubleshooting advice if you want it.

As for dealing with HP, where you stand depends on whether the laptop is still under warranty or not. If it's not then they'll charge you for repairs and your options are fairly limited: you can accept and pay for the service, decline and go elsewhere, or you can write a formal letter of complaint and try to get them to repair it as a gesture of good will.

Even if you are under warranty you're still bound by its terms and conditions so you'll have to read through it to see where you stand.

When you're dealing with companies it's alway best to stick to written forms of communication so you have documented evidence of everything that is said by both parties. Avoid telephone calls and instant chat; stick to letters or emails and keep copies of all correspondence.

Finally, for the record, most laptops use a single heatsink and cooler assembly for the CPU and GPU, it's not uncommon and it's not an inherently bad design. I have a DV8000 myself and although it's a little battle scarred it's still going strong.